Terms & Conditions
Last updated: January 2026
These Terms and Conditions (“Terms”) govern your access to and use of Sinan, a dental practice management software application (the “Service”), provided by Sinan Software Solutions (“we”, “us”, “Company”).
By activating, accessing, or using the Service, you (“Customer”, “you”) agree to be bound by these Terms. If you are entering into these Terms on behalf of a clinic, practice, or other entity, you represent that you have authority to bind that entity, and “you” refers to that entity.
If you do not agree to these Terms, do not use the Service.
1. DESCRIPTION OF SERVICE
The Service is a desktop application intended to help dental practices manage appointments, patient records, billing, and related administrative operations. The Service is a management and administrative tool only. It is NOT a medical device, does not provide clinical or diagnostic advice, and is not a substitute for professional clinical judgment.
2. ELIGIBILITY AND ACCOUNT
2.1. You must provide accurate information when registering for and activating the Service.
2.2. You are responsible for maintaining the confidentiality of your activation key(s) and login credentials, and for all activity occurring under your account.
2.3. You must notify us promptly of any unauthorized use of your account or activation key.
3. LICENSE
Use of the Software component of the Service is governed by the End-User License Agreement (“EULA”) presented at installation. These Terms govern the ongoing service relationship, including data handling, billing, and support; the EULA governs your rights to install and run the software itself. In case of conflict between these Terms and the EULA regarding software licensing matters, the EULA controls.
4. FEES AND PAYMENT
4.1. Use of the Service requires payment of applicable fees as described at the time of purchase or renewal.
4.2. Fees are non-refundable except as required by law or as expressly stated in a separate written agreement.
4.3. We may suspend or revoke access (including deactivating your activation key) for non-payment, following reasonable notice.
5. CUSTOMER DATA AND OWNERSHIP
5.1. “Customer Data” means all data you input into or generate through the Service, including patient records, appointment data, billing information, and clinical notes.
5.2. As between you and us, you retain all ownership rights in Customer Data. We do not claim ownership of Customer Data.
5.3. You grant us a limited license to process, store, and transmit Customer Data solely as necessary to provide, maintain, secure, and support the Service.
5.4. You represent that you have all necessary rights, consents, and legal basis to provide Customer Data (including patient information) to us for processing in connection with the Service.
6. YOUR RESPONSIBILITIES / COMPLIANCE
6.1. You are solely responsible for your use of the Service in compliance with all applicable laws and regulations governing the collection, storage, and processing of patient and health-related data in your jurisdiction, including obtaining any necessary patient consents.
6.2. You are responsible for the accuracy of data entered into the Service.
6.3. You are responsible for maintaining independent backups of critical data, in addition to any backup features the Service may provide, unless otherwise agreed in a separate written agreement.
6.4. You must not use the Service for any unlawful purpose or in a manner that infringes the rights of any third party.
7. DATA STORAGE AND SECURITY
7.1. The Service may store data locally on your device(s) and/or synchronize data with cloud infrastructure operated by us or our subprocessors (see Privacy Policy for details).
7.2. We implement reasonable technical and organizational measures designed to protect Customer Data against unauthorized access, loss, or disclosure, as further described in our Privacy Policy.
7.3. No method of electronic storage or transmission is 100% secure. We cannot guarantee absolute security.
8. SERVICE AVAILABILITY
8.1. We aim to provide reliable access to the Service but do not guarantee uninterrupted or error-free operation.
8.2. We may perform maintenance, updates, or modifications to the Service from time to time, with reasonable notice where practicable.
9. SOFTWARE UPDATES
The Service may periodically check for and install updates. Updates may be required to continue using the Service and may add, modify, or remove features.
10. SUSPENSION AND TERMINATION
10.1. You may stop using the Service at any time.
10.2. We may suspend or terminate your access if you breach these Terms, fail to pay applicable fees, or if required by law.
10.3. Upon termination, we will provide a reasonable opportunity (as described in our Privacy Policy / Data Retention practices) for you to export your Customer Data, except where legally prohibited or technically infeasible.
11. THIRD-PARTY SERVICES
The Service may rely on third-party infrastructure providers (including cloud hosting and data storage providers) to operate. A current list of relevant subprocessors is available in our Privacy Policy or upon request.
12. DISCLAIMERS
THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE.” WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. THE SERVICE DOES NOT PROVIDE MEDICAL, CLINICAL, OR LEGAL ADVICE, AND WE ARE NOT RESPONSIBLE FOR CLINICAL DECISIONS MADE USING INFORMATION MANAGED THROUGH THE SERVICE.
13. LIMITATION OF LIABILITY
TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, REVENUE, DATA, OR GOODWILL, ARISING FROM OR RELATED TO YOUR USE OF THE SERVICE. OUR TOTAL AGGREGATE LIABILITY FOR ANY CLAIM ARISING UNDER THESE TERMS SHALL NOT EXCEED THE FEES PAID BY YOU FOR THE SERVICE IN THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM.
14. INDEMNIFICATION
You agree to indemnify and hold us harmless from any claims, damages, or expenses (including reasonable legal fees) arising from your breach of these Terms, your violation of applicable law, or your misuse of the Service, including any claims related to unauthorized processing of patient data caused by your failure to obtain required consents.
15. CHANGES TO THESE TERMS
We may update these Terms from time to time. Material changes will be communicated to you (e.g., via in-app notice) and, where required by law, will require your renewed acceptance before continued use. Each version of these Terms will be dated and retained for reference.
16. GOVERNING LAW AND DISPUTES
These Terms are governed by the laws of the Syrian Arab Republic, without regard to conflict of law principles. Any disputes arising under these Terms shall be resolved by the competent courts of Damascus, Syria, unless otherwise required by mandatory local law.
17. FUTURE JURISDICTIONS
If you access the Service from a jurisdiction with specific data protection or healthcare information regulations, you are responsible for ensuring your use of the Service complies with such local requirements. We may provide additional jurisdiction-specific terms or agreements (e.g., data processing addenda) as we expand into new markets.
18. CONTACT
For questions about these Terms, contact us at:
Damascus, Syria